I’m seeing some people here who say they NEVER have any problems returning anywhere, whether drugstore or high-end stores. That’s because you’re attractive, and you have a cool vibe that makes people like you. If you’re unattractive, non-white (especially Asian), and you don’t have any cool vibe that people are immediately perceiving, you’ll be treated much worse for doing stuff much better. It’s an extremely unfair and hurtful world out there.

I do most of my shopping online because employees are INCREDIBLY nasty to me, though I’m always polite, well-dressed, etc.

😀 sounds good to me. I should do a post about it. Not right now, but maybe Spring when the weather is treating us nicer?

Ulta was very good as well provided you returned it in the specific time frame on the receipt. Ulta generally is terrible about offering samples — either out of lids for containers or no containers with lids at all.

Never returned anything from Sephora, but it’s good to know that some of the stores are quirky about returns. I do appreciate when samples are offered by the SAs. It cuts down on full sized product returns. I’ve been able to try fragrances at home from their testers and they do provide the appropriate container with a spray top.

I am so sorry to hear about your experience. I think most people would have been kind, and she was the exception. Hugs to you, just as Muse said.

thanks Mary! You guys are all super helpful with the insight on how bonuses/returns/etc works! I think myself and many other consumers have no idea about the bonus thing or the fact that our returns are essentially being tossed out!

Sephora employees are required to inspect every single returned item. It is merely to check if it can be resold in the store or not. Even if it was said that it wasn’t used, they have to check to see if it is damaged.

You come up with a day and I’ll be there!

aw thanks An 😀 <3!

you aren’t alone, I tend to plop them into the graveyard too! It’s a rare day I return stuff! 😀 OMG LOL! funny stories!